QUALITY ASSURANCE
Quality Is Not
Left to Chance.
At Vivace Facility Services, quality is not simply an objective — it is a standard we maintain on every property and every service visit. Our Quality Assurance Program supports consistent, professional results through structured quality control, inspections, client communication, accountability, performance monitoring, and continuous improvement.
OUR QUALITY ASSURANCE PROGRAM
A Structured Approach to Consistent Quality.
Our Quality Assurance Program is built around five operational principles designed to help maintain reliable service standards over time. These principles guide how we allocate service time, inspect performance, communicate with clients, respond to concerns, and continuously improve our procedures.
01
Adequate Time Supports Quality.
Quality service requires the appropriate amount of time, attention, and detail.
We evaluate the time required to properly service each property based on its size, condition, layout, scope of work, and specific client requirements.
Reliable time-tracking procedures help us monitor service hours and ensure adequate time is dedicated to each property.
Our goal is not simply to complete a service quickly, but to complete it thoroughly and efficiently.
02
Scheduled & Detailed Inspections.
Regular inspections are an essential part of our quality control process.
Our team conducts scheduled and, when appropriate, unannounced inspections tailored to each property’s characteristics, service requirements, and established Standard Operating Procedures.
Inspections help us identify opportunities for improvement and maintain consistent service standards over time.
03
Excellent Service Begins With Listening.
Vivace Facility Services maintains open and direct communication with our clients and welcomes feedback regarding every aspect of our service. Client feedback helps us understand expectations, identify areas for improvement, respond to changing needs, and strengthen the service relationship.
Your feedback is an important part of our quality improvement process.
04
Accountability When It Matters.
If a service does not meet the standards or expectations agreed upon with the client, we encourage prompt communication. Our team will review the concern, determine the appropriate corrective action, and, when the issue is attributable to our service, take reasonable steps to correct it at no additional cost.
Your trust is extremely important to us.
05
Always Reviewing. Always Improving.
Quality is an ongoing process. We regularly review inspection results, service performance, time allocation, operational observations, and client feedback to identify opportunities to improve our procedures, training, communication, and overall service delivery.
Continuous improvement helps us adapt, learn, and continually raise the standard of service we provide.
CLEAR COMMUNICATION
Transparency Is Part of Quality.
Certain results may be affected by factors beyond our control, including pre-existing conditions, permanent staining, damaged or deteriorated materials, improper installation, excessive wear, or safety limitations.
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When these circumstances exist, our team will communicate them clearly and, whenever possible, recommend the most appropriate alternative solution.
Clear expectations help build stronger, more transparent client relationships.
Transparency Is Part of Quality.
Training Sets the Standard.
Quality Assurance Helps Maintain It.
Our Training Standards define how services should be performed. Our Quality Assurance Program helps monitor how consistently those standards are maintained through service time, inspections, communication, accountability, and continuous improvement.
LET’S TALK ABOUT YOUR FACILITY
Experience the Vivace Standard.
Every facility has different needs. Start with an on-site walkthrough so our team can understand your property, schedule, service requirements, and expectations before developing the appropriate cleaning plan.
Walkthrough → Facility Assessment → Tailored Proposal