PRIVACY POLICY

Effective Date: October 26, 2026

Vivace Property Services LLC, doing business as Vivace Facility Services (“Vivace,” “we,” “our,” or “us”), respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.vivacefacility.com, submit a form, request a walkthrough, inquire about residential cleaning, or otherwise communicate with us.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

First name
Phone number
Email address
ZIP Code
Facility type
Information about your property or cleaning needs
Information included in messages, forms, or other communications you send to us

We may also automatically collect certain technical information when you visit our website, such as:

IP address
Browser type
Device information
Pages visited
Approximate location based on IP address
Website usage and interaction data
Cookie and similar technology information

2. How We Use Your Information

We may use the information we collect to:

Respond to inquiries
Contact you regarding a walkthrough or cleaning request
Understand your facility, property, or service needs
Schedule an on-site walkthrough
Prepare a cleaning plan or proposal
Provide customer service
Maintain records of inquiries and client communications
Improve our website, services, and customer experience
Monitor website performance and security
Prevent fraud, misuse, or unauthorized activity
Comply with applicable legal and regulatory obligations

We may also use your contact information to communicate with you regarding an existing inquiry, requested service, proposal, or business relationship.

3. Forms and Contact Requests

When you submit a form through our website, the information you provide may be stored through our website platform, customer relationship tools, email systems, or other service providers used to manage inquiries and customer communications.

Submitting a form does not create a service agreement or guarantee that services will be available.

A member of our team may contact you using the phone number or email address you provide.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand website usage, improve performance, and maintain security.

We may also use analytics or advertising technologies to better understand how visitors interact with our website.

You can control certain cookies through your browser settings or through any cookie preference tools made available on our website.

Disabling certain cookies may affect website functionality.

5. Analytics and Third-Party Services

We may use third-party service providers to operate and improve our website, including services related to:

Website hosting
Form processing
Email communications
Customer relationship management
Website analytics
Security
Advertising or conversion measurement, if enabled

These providers may process information on our behalf according to their own privacy practices and contractual obligations.

Our website is currently built using Wix, which may process information necessary to host and operate the website.

6. How We Share Information

We may share information when reasonably necessary with:

Website and hosting providers
Technology and software providers
Email and communication providers
Analytics providers
Professional advisors
Contractors or service providers supporting our business
Government authorities when required by law

We may also disclose information when necessary to protect the rights, property, safety, or security of Vivace Facility Services, our clients, our employees, or others.

We do not sell or rent personal information to third parties for their own direct marketing purposes.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

You should avoid submitting highly sensitive information through general website forms unless specifically requested through an appropriate secure process.

8. Data Retention

We may retain information for as long as reasonably necessary to:

Respond to your inquiry
Maintain business and client records
Provide requested services
Support legitimate business operations
Resolve disputes
Meet legal, accounting, or regulatory requirements

Information that is no longer required may be deleted, anonymized, or securely retained when required by law.

9. Your Choices

You may contact us to request that we review, correct, or delete personal information you previously provided to us, subject to applicable law and legitimate business or recordkeeping requirements.

If you receive promotional communications from us, you may use the unsubscribe instructions provided in those communications.

Requests relating to an active service, proposal, walkthrough, or customer relationship may still require operational communications.

10. Children's Privacy

Our website and services are intended for adults and businesses.

We do not knowingly collect personal information online from children under the age of 13.

If we become aware that such information has been submitted to us, we may take reasonable steps to delete it.

11. Third-Party Links

Our website may contain links to third-party websites or services.

Vivace Facility Services is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any external websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, or legal requirements.

The updated version will be posted on this page with a revised Effective Date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us:

Vivace Facility Services
Vivace Property Services LLC

Email: contact@vivacefacility.com
Phone: +1 (774) 778-8041
Service Area: Greater Boston & Massachusetts

Website: www.vivacefacility.com