TERMS OF USE

Effective Date: October 26, 2026

This website is operated by Vivace Property Services LLC, doing business as Vivace Facility Services (“Vivace,” “we,” “our,” or “us”).

By accessing or using this website, you agree to these Terms of Use.

If you do not agree with these Terms, please do not use the website.

1. Purpose of This Website

This website provides general information about Vivace Facility Services, including our commercial cleaning, facility services, residential cleaning, industries served, training standards, quality assurance practices, and contact options.

Website content is provided for general informational and business inquiry purposes.

2. Walkthrough and Service Requests

You may use this website to request an on-site walkthrough, residential cleaning inquiry, or other service-related contact.

Submitting a form or contacting Vivace does not:

Create a service agreement
Guarantee availability
Guarantee acceptance of a project
Establish a final service scope
Establish final pricing
Create an obligation for either party to enter into a contract

Service availability and proposed scope may depend on factors including location, property type, condition, size, operating schedule, service frequency, access requirements, safety considerations, and other project-specific factors.

3. Walkthroughs and Proposals

For many commercial cleaning and facility service requests, Vivace may recommend an on-site walkthrough before preparing a service proposal.

A walkthrough is intended to help our team better understand the property, operational requirements, priorities, and expected scope of work.

Any proposal, estimate, service plan, or pricing provided after a walkthrough may be subject to additional terms, conditions, assumptions, exclusions, or service requirements.

4. Service Agreements

Actual cleaning or facility services may be governed by a separate proposal, service agreement, statement of work, or other written agreement between Vivace and the client.

If a separate signed agreement conflicts with these website Terms, the signed agreement will control with respect to the contracted services.

These Terms do not replace the specific terms of any signed client agreement.

5. Pricing and Estimates

Unless expressly stated otherwise in writing, information on this website should not be interpreted as a fixed price or binding quote.

Pricing may vary depending on factors such as:

Property size
Property condition
Scope of work
Service frequency
Facility type
Required service time
Special cleaning requirements
Access conditions
Materials or equipment required
Safety considerations

Final pricing may be provided through a written proposal or service agreement.

6. Accuracy of Information

We make reasonable efforts to keep website information accurate and current.

However, services, availability, descriptions, processes, images, and other website content may be modified without notice.

Images used on the website may be illustrative and may not depict a specific client property or completed project.

7. Service Results and Property Conditions

Cleaning results can vary depending on the condition, age, material, installation, maintenance history, and existing damage of surfaces or property.

Certain results may be affected by circumstances outside our reasonable control, including:

Pre-existing conditions
Permanent staining
Damaged or deteriorated materials
Improper installation
Excessive wear
Structural conditions
Safety limitations
Conditions outside the agreed scope of service

When appropriate, our team may communicate these limitations and recommend alternative solutions.

8. Satisfaction and Service Concerns

If a service does not meet the standards or expectations agreed upon with the client, we encourage prompt communication.

Vivace may review the concern, evaluate the agreed service scope, and determine an appropriate corrective action.

When an issue is attributable to our service, reasonable steps may be taken to address it in accordance with the applicable service agreement or proposal.

9. Acceptable Use

You agree not to use this website to:

Submit false or misleading information
Attempt unauthorized access to the website or its systems
Introduce malware or harmful code
Interfere with website functionality
Collect information about other users without authorization
Use the website for unlawful, fraudulent, abusive, or malicious purposes

We reserve the right to restrict access to the website where reasonably necessary to protect our business, systems, or users.

10. Intellectual Property

Unless otherwise stated, the content of this website, including text, branding, logos, graphics, layout, and original materials, is owned by or licensed to Vivace Facility Services.

You may view and use website content for personal or legitimate business inquiry purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written permission, except as permitted by law.

11. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience and do not necessarily represent an endorsement.

Vivace Facility Services is not responsible for the content, availability, security, accuracy, or practices of third-party websites.

12. Website Availability

We may modify, suspend, update, or discontinue portions of the website at any time.

We do not guarantee uninterrupted or error-free access to the website.

13. Disclaimer

The website and its content are provided on an “as available” basis for general informational purposes.

To the fullest extent permitted by applicable law, Vivace Facility Services makes no guarantee that website content will always be complete, current, error-free, or suitable for every particular purpose.

Nothing on this website creates a warranty regarding a specific cleaning result unless that warranty is expressly provided in a separate written agreement.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Vivace Facility Services will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from the use of, or inability to use, this website.

Nothing in these Terms limits any rights or remedies that cannot legally be excluded or limited under applicable law.

Rights and obligations relating to actual cleaning or facility services are governed by the applicable proposal, service agreement, and law.

15. Privacy

Your use of this website is also subject to our Privacy Policy.

By submitting information through the website, you acknowledge that your information may be handled as described in that Privacy Policy.

16. Governing Law

These website Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles, except where applicable law requires otherwise.

17. Changes to These Terms

We may revise these Terms from time to time.

Updated Terms will be posted on this page with a revised Effective Date.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

18. Contact Us

Questions regarding these Terms may be directed to:

Vivace Facility Services
Vivace Property Services LLC

Email: contact@vivacefacility.com
Phone: +1 (774) 778-8041
Service Area: Greater Boston & Massachusetts
Website: www.vivacefacility.com